This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

problemsolving skills to identify and deal with problems related to room servicing and fabric and carpet stains

literacy skills to read schedules and timetables for room servicing product labels and product safety instructions

The following knowledge must be assessed as part of this unit

cleaning procedures and techniques for various surfaces and equipment including wet and dry

correct cleaning chemicals equipment and procedures for cleaning various surfaces and materials

enterprise procedures and standards in relation to presentation of guest rooms

safe work practices relating to use of cleaning chemicals and equipment bending and manual handling

security and safety issues for guest rooms

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency

Evidence of the following is essential

demonstrated ability to organise and carry out the complete servicing of a guest room

ability to undertake duties according to organisational health safety and security practices

ability to complete servicing within the timeframe required by a commercial accommodation establishment

Context of and specific resources for assessment

Assessment must ensure

demonstration of skills within a fully equipped operational accommodation environment as defined in the Assessment Guidelines including fully equipped guest rooms requiring cleaning housekeeping storage areas and all housekeeping equipment required for room cleaning

demonstration of skills in cleaning and preparing multiple rooms within industryrealistic timeframes

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate preparing and servicing a guest room

inspection of rooms cleaned by the candidate

written and oral questions to test knowledge about housekeeping and room preparation procedures

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contextsEmployability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Equipment must include:

Rooms may include:

Furniture, fixtures and fittings may include:

Room supplies may include: